Welcome to our online store!

It's more than just fire

Terms & Conditions

WEBSITE

"ESS" means MSDM Pty Ltd trading as Emergency Safety Solutions and all of its related bodies corporate as defined in the Corporations legislation.

We may change the Terms of Use at our discretion and without notice. A version of the current Terms of Use will be available on this website as they are changed. By continuing to use our website you accept the Terms of Use as they apply from time to time. A copy of our current Terms of Use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.

 

Website Material
ESS takes no responsibility for any error or omission relating to this information. To the maximum extent permitted by law, ESS will not be liable for any cost, loss or damage suffered by you through your use of ESS’s internet sites or any information contained thereon. ESS does not guarantee or warrant the accuracy, completeness or currency of any of the information provided. The contents of this website are solely intended to provide a general understanding of the subject matter and to assist our customers and potential customers assess whether they require further information.

 

Liability
ESS is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.
ESS makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content or the information on it.
Where liability cannot be excluded, and liability incurred by us in relation to the use of this website or the content is limited as provided under the Competition and Consumer Act. We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits.

 

ESS's Intellectual Property
You may only access and use the content for non-commercial or personal use unless you have prior written approval from us. You may print out any content on this website for your personal use. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law). None of the content or any part of it may be reproduced on any other Internet website. If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use where necessary.

 

INVOICE

"ESS" means MSDM Pty Ltd trading as Emergency Safety Solutions and all of its related bodies corporate as defined in the Corporations legislation.

We may change the Terms and Conditions at our discretion and without notice. A version of the current Terms and Conditions will be available on our website as they are changed. By continuing to use our website you accept the Terms of Use as they apply from time to time. A copy of our current Terms and Conditions is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.

 

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and you have been charged for an item that is out of stock, we will cancel your order and issue a refund in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

 

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage and assist us with packaging the item for return, as a condition of refund or replacement. 

 

Delivery/Shipping

We only ship within Australia. Delivery charges listed on the website are bases on Metro delivery within Australia (as varied from locations to locations and subject to a surcharge for remote area). For other destinations, shipping cost is determined by destination, weight and shipping method. To find out if any surcharge that apply to you, simply contact us with your details for a quote. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver portable extinguishers or bulk items to a P.O. Box.

We use all reasonable efforts to dispatch orders within 3 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive by emailing [email protected] Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

If you do not answer when the courier attempts to deliver your order, the courier will generally leave a card.  You must then follow the instructions provided on the card and either pick-up or arrange re-delivery (if applicable). Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

 

Goods

Payment is due on time of purchase before any goods are supplied to purchaser.

 

Indemnity

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

 

Prices

All prices are in Australian dollars. Unless specified, unit price does not include GST and exclude delivery charges, customs duty and other taxes, if applicable.  All prices are subject to change without notice.

 

Risk

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

 

Returns

In addition to your statutory rights, if you change your mind we will happily exchange your item/s providing the following conditions have been met:

1. The items are returned within 30 Calendar days of the purchase date and the original sales receipt is present.

2. Items must be in original condition as purchased, with all labels/tags attached. Items must not have been used or installed

To organise a return/exchange, you must initially email [email protected] to obtain a return approval which will we will provide you with a reference number and return delivery address.

All returned items will incur a 30% re-stocking fee and postage will be at your cost.

 

Services

A non-refundable deposit of 50% is required at time of booking.  Balance is due within 10 business days of service being rendered, unless otherwise stated in writing by ESS.

 

Services – Cancellation

A minimum of 10 business days notification must be provided prior to the scheduled date.